Terms of Service

1. Acceptance of Terms

By accessing or using any services provided by Volitex AI ("we," "us," or "our"), including our website, AI automation systems, AI agents, and related services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all of these Terms, you may not access or use our Services.

These Terms constitute a legally binding agreement between you (whether an individual or entity) and Volitex AI. We reserve the right to update or modify these Terms at any time. Material changes will be communicated via email or notice on our website. Continued use of the Services after such modifications constitutes your acceptance of the revised Terms.

2. Description of Services

Volitex AI designs, develops, and deploys intelligent automation systems for businesses. Our Services include, but are not limited to:

• AI Automation: Custom workflow automation systems that streamline business processes, reduce manual overhead, and increase operational efficiency.
• AI Agents: Autonomous task-driven agents that handle research, lead qualification, customer support, internal routing, and cross-system execution.
• WhatsApp Automation: Automated conversational flows for lead response, appointment booking, follow-up sequences, and customer support via the Meta WhatsApp Cloud API.
• Instagram Automation: Direct message automation, comment-to-DM flows, lead capture, and campaign response orchestration via the Meta Instagram API.
• Lead Generation Systems: Intelligent acquisition pipelines for capturing, scoring, nurturing, and converting leads across multiple channels.
• CRM Integration: Data synchronization, contact enrichment, and pipeline management across customer relationship management platforms.
• Business Intelligence: Dashboards, reporting systems, and analytics infrastructure that transform operational data into actionable insights.

3. User Responsibilities

As a user of our Services, you agree to:

• Provide accurate, current, and complete information when engaging with our Services or during the onboarding process.
• Comply with all applicable local, national, and international laws and regulations in your use of the Services.
• Use the Services responsibly and refrain from using them for any unlawful, fraudulent, or harmful purpose.
• Maintain the confidentiality of any credentials, API keys, or access tokens provided to you as part of the Services.
• Promptly notify us of any unauthorized use of your account or any other security breach.
• Not attempt to reverse-engineer, decompile, or disassemble any component of the Services.

4. WhatsApp & Meta Platform Compliance

Clients who use our WhatsApp and Instagram automation services acknowledge and agree to the following:

• Message Content: You are solely responsible for the content of messages sent through our automation systems on your behalf. All message templates must comply with Meta's messaging policies and guidelines.
• Opt-In Requirements: You must obtain valid, documented opt-in consent from end users before initiating WhatsApp Business messaging conversations. You are responsible for maintaining records of such consent.
• Meta Business Policies: You agree to comply with all applicable Meta Platform Terms, WhatsApp Business Policy, WhatsApp Commerce Policy, and Instagram Platform Policy at all times.
• Anti-Spam: You agree not to use our Services to send unsolicited messages, spam, or any communication that violates Meta's anti-spam policies. Violation of this provision may result in immediate suspension of your services without refund.

5. Payment Terms

• Custom Proposals: All services are scoped and priced through custom proposals tailored to your business requirements. No work commences until a proposal is accepted in writing by both parties.
• Payment Schedule: Payment terms, milestones, and schedules are defined in each project proposal or service agreement. Standard terms require an upfront deposit before work begins, with remaining payments tied to project milestones.
• Invoicing: Invoices are issued in accordance with the agreed payment schedule. Payment is due within the period specified on each invoice, unless otherwise agreed in writing.
• Late Payments: We reserve the right to suspend services if invoices remain unpaid beyond 15 days past the due date. A written notice will be provided before any suspension of services.

6. Refund Policy

• Completed Work: No refunds will be issued for work that has been completed and delivered in accordance with the agreed project scope and specifications.
• Partial Refunds: Partial refunds may be considered at our sole discretion for work that has not yet commenced or for portions of a project that have not been initiated, provided that a written request is submitted within 14 days of payment.
• Scope Changes: If you request changes to the project scope after work has begun, any additional costs will be communicated and agreed upon before implementation. Scope changes do not constitute grounds for a refund of previously completed work.

7. Intellectual Property

• Volitex AI Property: All automation frameworks, system architectures, proprietary workflows, AI prompt structures, and software tools developed by Volitex AI remain our exclusive intellectual property. You are granted a non-exclusive, non-transferable license to use these systems solely in connection with the Services provided to you.
• Client Data Ownership: You retain full ownership of all your business data, customer data, and content processed through our Services. We claim no ownership rights over your data.
• License Grants: By using our Services, you grant Volitex AI a limited license to access, process, and transmit your data solely as necessary to deliver the contracted Services.

8. Service Availability

• Best-Effort Uptime: We strive to maintain high availability for all automation systems and services. However, we do not guarantee uninterrupted, error-free, or always-available service.
• Maintenance Windows: We may perform scheduled maintenance that could temporarily affect service availability. Where possible, we will provide advance notice of planned maintenance windows.
• Third-Party Dependencies: Certain Services depend on third-party platforms (including Meta APIs, OpenAI, Anthropic, Google, and Supabase). We are not responsible for downtime, changes, or disruptions caused by these third-party providers.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Volitex AI and its directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising out of or in connection with your use of the Services, regardless of the cause of action or theory of liability.

Our total aggregate liability for any claims arising out of or relating to these Terms or the Services shall not exceed the total amount paid by you to Volitex AI during the twelve (12) months preceding the event giving rise to the claim.

10. Termination

• By Either Party: Either party may terminate the service agreement with 30 days' written notice to the other party, unless otherwise specified in the project agreement.
• Immediate Termination: We reserve the right to terminate services immediately, without prior notice, if you breach these Terms, engage in fraudulent activity, or violate Meta Platform policies in connection with our Services.
• Post-Termination: Upon termination, we will provide you with a copy of your data in a reasonable format within 30 days of your written request. After this period, we may delete your data from our active systems, subject to any legal retention obligations.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of Ahmedabad, Gujarat, India.

12. Contact Information

If you have any questions about these Terms of Service, please contact us:

• Email: [email protected]
• Address: B-3/5, Gokul Pooja Flats, Bopal, Ghatlodia, Near Nandanpark, OPP. TRP Mall, Ahmedabad, Gujarat, 380058, India